(410) 290-1100
8800 Stanford Blvd. Columbia, Maryland 21045
Careers@AppleFord.com

Website Quick Lane at Apple Ford Lincoln

Job Overview Quick Lane at Apple Ford of Columbia is searching for a dynamic and customer-focused Service Advisor to join our team. Known for reliable service and a commitment to client satisfaction, we are dedicated to offering high-quality vehicle care in a supportive, professional environment.


Responsibilities

  • Welcome customers warmly and assist them with their vehicle service needs.
  • Discuss vehicle concerns with customers and document initial observations for further diagnostics.
  • Coordinate appointment schedules and maintain timely communication throughout the service process.
  • Prepare detailed repair orders and provide clear explanations of recommended services, pricing, and repair timelines.
  • Work closely with technicians and the parts team to ensure accurate, efficient service.
  • Keep customers updated on any changes to their repair orders, costs, or schedules.
  • Stay informed about current promotions, vehicle recalls, and service updates to enhance customer guidance.
  • Follow up with customers post-service to ensure satisfaction and address any remaining concerns.

Qualifications

  • Proven experience in a similar role within the automotive service industry.
  • Solid understanding of automotive systems and repair processes.
  • Exceptional communication skills with a focus on customer satisfaction.
  • Ability to multitask and prioritize in a fast-paced setting.
  • Familiarity with service management software (Tekion, CDK, Reynolds & Reynolds, or equivalent preferred).
  • High school diploma or GED; further technical or business education is a plus.
  • Valid driver’s license with a clean record.

Benefits

  • Pay: $60,000.00 – $150,000.00 per year
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Vision insurance
  • Employee Assistance Program
  • Unpaid personal leaves of absence (in limited circumstances)
  • Optional insurance benefits for disability, life, cancer, accident, hospital, and critical illness
  • Paid leave in the amount of up to 6 holidays, up to 5 days of sick leave, up to 15 days of vacation (depending on years of service), and up to 3 days of bereavement leave

Work Schedule

  • Full-time position with 8-hour shifts.
  • Primary workdays: Monday to Friday, with occasional weekend shifts as required.

Location

  • Based in Columbia, MD. Candidates must have reliable transportation and the ability to commute daily.

If you’re passionate about delivering top-notch automotive service and building strong relationships with customers, join Quick Lane at Apple Ford of Columbia. Apply today and become part of a team that values professionalism, growth, and outstanding customer care.

Questions can be directed to CFord@appleford.com

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